Your questions — answered with clarity and precision
We crafted this FAQ to help you navigate sizing, shipping, returns, and the NOVENIQ experience with ease.
If you need further assistance, our team is always here to support you.
Noveniq — FAQ
What makes NOVENIQ products different?
Our pieces are designed with a focus on minimal aesthetics, long-lasting quality, and quiet luxury.
Every item is crafted with intention — clean lines, refined materials, and timeless forms.
Which size should I choose?
Each product page includes a detailed Size Guide.
If you're between two sizes, we generally recommend sizing up for comfort.
For personalized advice, feel free to contact us.
What materials do you use?
We use high-quality, durable fabrics chosen for their longevity, comfort, and premium feel.
Every material is selected to align with our philosophy: minimal, refined, and built to last.
How should I care for my NOVENIQ pieces?
To maintain the integrity of each piece, please follow the Garment Care section listed on our site.
We recommend gentle washing, low heat, and avoiding harsh chemicals for best results.
Do you ship internationally?
Yes. NOVENIQ ships worldwide with reliable, tracked delivery services.
Shipping options and estimated delivery times appear at checkout.
How long does shipping take?
Shipping times vary depending on your location.
Typically:
- Domestic orders: 2–5 business days
- International orders: 5–12 business days
Once shipped, you will receive a tracking link.
Can I change or cancel my order?
Orders can be modified or canceled within the first 2 hours after purchase.
After processing, changes are not guaranteed, but we're always happy to assist.
What is your return policy?
Unused, unwashed items in original condition can be returned within 14 days.
For detailed instructions, please see our Refund & Return Policy.
Do you offer exchanges?
Yes. If the size or color isn’t right, you can request an exchange within 14 days.
Exchanges are subject to stock availability.
My order arrived damaged. What should I do?
We’re sorry!
Please contact us immediately with photos. We’ll arrange a replacement or refund right away.
Where can I follow NOVENIQ updates?
You can find us on:
Instagram • TikTok • Pinterest • Facebook
We share new drops, behind-the-scenes looks, and style inspiration regularly.
How can I contact customer support?
You can reach us via email or through the support form on our website.
We typically respond within 24 hours on business days.